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Frequently Asked Questions

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When does the lease start and when is money owed?

Lease start dates vary. The security deposit is the money that will hold your apartment; the deposit will also be used as a cleaning deposit and should be paid at least in half upon lease signing. First month's rent and any remaining balance of the deposit will be due the day your lease starts. Pet deposit is due on the lease start date.

What can you tell me about parking?

Each 1x1 bedroom is allowed ONE parking permit (given to any person on the lease that has their own car). Each 2x2 bedroom is allowed TWO parking permits (given to any person on the lease that has their own car). Parking is FREE for both covered and uncovered & are available on first come, first serve basis.

Is high-speed internet access available at The Arbors?

Yes. You have many choices for internet access. A couple that are generally used at the Arbors are Instaconnect, www.ariacommunications.com, Comcast, www.comcast.com, AT&T, www.att.com. The resident is responsible for paying for internet access.

Who is responsible for the utility bills?

The Arbors pays the water, sewer, and trash. As the resident you would pay gas and electric, phone, internet, and cable. We ask that you contact PG and E prior to move in to ensure the account will be in your name the day your lease starts.

What bus line is the Arbors near?

The Arbors is conveniently located within walking distance to the Unitrans bus stop W which takes you to the Silo, or the M which takes you to the MU.

Are pets allowed at The Arbors?

Yes, caged animals are permitted with written authorization from management without a deposit. Dogs and cats are permitted with written authorization from management with a deposit - dog breed and size restrictions apply. The cat deposit is $250.00 per cat, with a two cat limit. The dog deposit is $500.00 with a one dog limit.

How are maintenance requests handled?

Maintenance requests can be made via email or voice mail 24 hours a day, they are also accepted during our office hours. Request forms are available in front of our office and can be left in our rent drop slot located to the right of the office door. Maintenance requests are usually completed with in 24- 48 hours.

What about after hour emergency maintenance?

We have an after hours answering service that can page our on-site maintenance staff person.

Are the apartments furnished?

Our apartments come with all the kitchen appliances but do not come with any other furnishings such as beds and dressers.

What is your noise policy?

Noise affecting other resident's peace and quiet enjoyment of the property is prohibited.

Is The Arbors Apartments a gated community?

Yes, each resident is provided a gate card or a key code for access. However, there are 2 buildings on the outside of the gate.

Is subleasing allowed?

Yes, with written authorization from management and all roommates on original lease.

What can you tell me about rental payments?

Rent is due on the 1st of every month, late fees accrue starting the 6th of every month. We accept cashier’s checks, money orders, personal checks and online payments. We do not accept cash. Rent can be placed in our rental drop slot 24 hours a day. We ask that rent be paid with one check each month.

How does laundry work?

The Arbors has two 24-hour laundry rooms. The machines accept debit and credit cards. (The cost is $1.75 to wash and $1.50 to dry.)*

*Subject to change

Do you rent by the bed/room or by the apartment?

Our leases are for the entire apartment. This means that you and your roommates, if applicable, will be on one lease together.

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